VaneRay support

How can we help?

Get help with VaneRay on iPhone, iPad, Mac, Apple TV, or Android. Contact the developer directly for troubleshooting, feedback, and feature requests.

Direct supportYour message goes to the VaneRay developer.

All platformsHelp is available for Apple platforms and Android.

No account requiredYou do not need a TexForge account to get help.

Contact support

Email us about connection problems, profile imports, routing, DNS, iCloud profile sync, diagnostics, or any other VaneRay question.

TexForge LLCAustin, Texas, USASupport: [email protected]

What to include

These details usually help us understand the issue faster:

Your device type and operating system version.
The VaneRay app version.
The steps that led to the problem.
What you expected and what happened instead.
A diagnostic export or screenshot, if it is relevant and you are comfortable sharing it.

Protect your credentials

Never email passwords, private keys, complete VLESS links, or unredacted VPN configuration files. Remove server credentials and other secrets before sharing screenshots or diagnostics.

Bugs and feature requests

Found a bug or have an idea for VaneRay? Send a short description to [email protected]. If you are reporting a bug, include reproducible steps when possible.

Privacy policies

Learn how VaneRay handles information in the Apple platforms privacy policy or the Android privacy policy.